At ebb999, we believe that gambling should always be a fun and controlled form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every Bangladeshi player the tools, resources, and support they need to stay in control.
A clear, transparent framework to keep every player safe, informed, and in control.
ebb999 is Bangladesh's premier online casino and cricket betting platform — and with that position comes a serious responsibility. We are committed to providing a gaming environment that is not only exciting and rewarding, but also fundamentally safe. Responsible gaming is not an afterthought at ebb999; it is built into the architecture of our platform from the ground up, covering everything from account registration to daily play limits and voluntary self-exclusion.
We understand that for the vast majority of our players — from Dhaka to Chittagong, Sylhet to Cox's Bazar — gambling on ebb999 is a leisure activity enjoyed alongside cricket betting on BPL and IPL matches, slot games, and live casino tables. For most players, it remains exactly that: leisure. But we also know that for a small number of individuals, gambling can shift from entertainment into a problematic pattern of behaviour. It is for those players — and for anyone who wants to stay ahead of that risk — that this responsible gaming policy exists.
This page explains every tool, feature, and support resource that ebb999 provides to help you manage your gambling activity. Please read it carefully, share it with friends or family if relevant, and do not hesitate to contact our support team at any time if you have concerns about your own play or someone else's.
18+ Only: Access to ebb999.app is strictly limited to individuals who are 18 years of age or older. Age is verified during account registration and confirmed again during the KYC process required prior to any withdrawal. Attempting to circumvent age verification is a serious violation of our Terms and Conditions and may result in permanent account closure and forfeiture of funds.
Every ebb999 account comes with a full suite of responsible gaming tools, accessible directly from your Account Settings panel at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis in BDT (৳). Once a limit is active, ebb999's system will automatically decline any deposit that would exceed your chosen ceiling for that period. Limits can be decreased immediately; increases take 7 days to take effect, giving you a built-in cooling-off buffer before accessing higher amounts.
Define the maximum amount in BDT (৳) you are willing to lose within a given daily, weekly, or monthly window. When your net losses reach your chosen threshold, your account will be automatically restricted from further wagering for the remainder of that period. This is one of the most powerful tools for preventing losses from escalating beyond your personal comfort zone.
Take a short, structured break from ebb999 with our Time-Out feature. Choose a break period of 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a Time-Out, you cannot log in, place bets, or make deposits. The Time-Out cannot be cancelled early once activated. It is ideal for players who feel they need a brief pause without committing to long-term self-exclusion.
If you feel that a short time-out is not sufficient, ebb999 offers voluntary self-exclusion for periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully suspended — you cannot log in, deposit, bet, or receive any promotional communications from ebb999. Permanent self-exclusion cannot be reversed. We take these requests very seriously and process them within 24 hours of receipt.
Enable session reminders to receive an on-screen notification at regular intervals — every 30 minutes, 1 hour, or 2 hours — showing how long you have been playing and your net win/loss position for that session. These reality checks are designed to break the immersive flow of play and prompt a conscious decision about whether to continue, take a break, or close the session entirely.
In addition to deposit and loss limits, ebb999 allows you to set a maximum single-bet wager amount to prevent impulse high-stakes bets during a session. This is particularly useful for players who enjoy live cricket betting on BPL or IPL matches, where in-play odds fluctuations can tempt larger-than-planned stakes. Wager limits apply instantly once set and can be reduced at any time.
All responsible gaming tools are accessible directly within your ebb999 account — no need to contact support to activate them. Here is how to get started:
Reminder: If you need to activate self-exclusion urgently and cannot access your account settings, contact our support team immediately via Live Chat or email at [email protected]. We will process your request manually, typically within 2 hours during BST business hours.
ebb999's responsible gaming settings are designed to be straightforward and accessible — because when you need them, you should be able to find them quickly. If you encounter any difficulty locating these settings, our 24/7 Live Chat team is always available to guide you through the process.
Visit ebb999.app and log in using your registered username and password. Ensure you are on a secure, private connection before accessing account settings — avoid public Wi-Fi networks when managing security features.
Click your username or profile icon in the top-right corner of the screen to open the Account menu. Select "Account Settings" from the dropdown. This is the central hub for all personal preferences and security configurations.
Within Account Settings, locate the "Responsible Gaming" tab in the left-side navigation menu. This section contains all available tools: Deposit Limits, Loss Limits, Wager Limits, Session Reminders, Time-Out, and Self-Exclusion — all in one place.
Select the tool you wish to activate, enter your preferred limit or duration, and confirm. Limits that restrict your activity (such as decreasing a deposit limit or activating a time-out) take effect immediately. Limit increases are subject to a 7-day review period.
Once a responsible gaming tool is activated, you will receive a confirmation notification on-screen and an email to your registered address. Keep this email as a record. If you do not receive a confirmation email within 15 minutes, check your spam folder or contact [email protected].
A summary of all available tools, their activation time, and reversal policy.
Note on pending balances during Self-Exclusion: Any confirmed withdrawal requests submitted before self-exclusion is activated will be processed normally. Any active bonuses or pending bonus wagering requirements will be forfeited upon self-exclusion. Funds in your account balance will remain accessible for withdrawal only — no further deposits or bets will be permitted during the exclusion period.
Honest self-assessment is the first step to staying safe. Review the questions on the right — they are drawn from internationally recognised problem gambling screening frameworks. If you answer "yes" to two or more questions, we strongly encourage you to use our Time-Out or Self-Exclusion tools, and to seek guidance from a professional support service.
There is no shame in recognising a problem early. Taking action when the first warning signs appear is far easier — and far less harmful — than waiting until gambling has significantly affected your finances, relationships, or mental health.
If you are in crisis: Please contact our 24/7 Live Chat team immediately. We can activate your self-exclusion in real time and connect you with professional support resources available in Bangladesh.
Have you ever spent more money gambling than you planned to, or more than you could comfortably afford to lose?
Have you ever gambled in an attempt to win back money you had already lost (chasing losses)?
Have you ever borrowed money, sold possessions, or used savings meant for essential expenses (rent, food, school fees) in order to gamble?
Have you ever felt restless, irritable, or anxious when trying to reduce or stop gambling, or when unable to access a gambling site?
Have you ever lied to family members, friends, or colleagues about how much time or money you spend gambling?
Has gambling ever negatively affected your work, studies, family relationships, or mental well-being in any way?
Do you find yourself thinking about gambling frequently — planning your next session, calculating odds, or reliving past wins — even when engaged in other activities?
Have you ever tried to stop or reduce your gambling and found that you were unable to stick to your decision without external help?
ebb999 maintains a zero-tolerance policy toward underage gambling. The following measures are enforced site-wide at all times.
All new players must provide their date of birth during registration. Any player who appears to be under 18 is prevented from completing account setup. Age is re-confirmed during the mandatory KYC document verification process required before any withdrawal is processed.
If you share a device with minors, we strongly recommend using device-level parental control software to restrict access to ebb999.app. Never save your ebb999 login credentials in a shared browser. Always log out of your account after each session when using a shared device.
ebb999's security team conducts ongoing monitoring for account behaviour that may suggest underage access — including unusual play patterns, suspicious KYC document submissions, and IP-based geolocation cross-checks. Suspected underage accounts are frozen pending investigation.
If you suspect that a minor is using ebb999 — including using a parent's or sibling's account — please report it immediately to [email protected] with the subject line "Minor Account Report". We will investigate promptly and take all necessary protective action within 24 hours .
If gambling is affecting your life, your relationships, or your finances, please do not wait. ebb999's support team is available around the clock — every day of the year, including Eid and public holidays — to help you activate protective tools, discuss your concerns, or simply point you toward the right professional resources.
All conversations with our responsible gaming support team are handled with strict confidentiality. You will never be judged for reaching out. Our team members are trained to handle these conversations with empathy and discretion, and can connect you with professional counselling services available in Bangladesh.
For urgent help: If you need your account restricted immediately, our Live Chat team can activate a Time-Out or Self-Exclusion in real time — typically within 5 minutes of your request. You do not need to access your Account Settings yourself; just ask the agent directly.
Available 24 hours a day, 7 days a week via the ebb999.app platform. Average first-response time under 5 minutes during peak hours (BST, UTC+6). Ask any agent directly to activate a responsible gaming tool on your behalf.
Send your query to [email protected] — use the subject line "Responsible Gaming Request" for priority routing to our dedicated safe-play team. Response time: 2–6 hours during BST business hours; up to 24 hours at other times.
Reach our team at +880 1700 000 000. Available during Bangladesh business hours (09:00–22:00 BST). WhatsApp is ideal for quick questions and account management requests when Live Chat is not convenient.
All responsible gaming requests — including self-exclusion and time-out activations — are treated as high priority. We aim to confirm activation within 2 hours of receiving your request via any channel, and within 24 hours for formal written requests submitted by email.
Small habits make a big difference. These practical guidelines help keep gambling enjoyable and within healthy boundaries.
Decide how much you are comfortable spending before you open a game or place a bet. Treat this amount as an entertainment cost — like a cinema ticket — not as an investment. Use ebb999's deposit limit feature to enforce this budget automatically.
Chasing losses is one of the most common and dangerous gambling behaviours. If you have reached your budget for the day, close the session. No bet is guaranteed to recover a loss — and attempting to do so almost always results in larger losses. Activate a loss limit to make this automatic.
Extended play sessions reduce your awareness of time, money spent, and decision quality. Enable ebb999's session reminder feature to receive on-screen prompts at regular intervals. Step away, have a drink of water, and make a conscious choice about whether to continue.
Avoid gambling when you are stressed, upset, grieving, or under financial pressure. Emotional states significantly impair judgment and increase the likelihood of reckless betting. Gambling should be a leisure activity chosen in a calm, relaxed mindset — not a coping mechanism.
Never use money earmarked for rent, utilities, groceries, school fees, or any other essential expense to fund your ebb999 account. Only deposit funds that you can genuinely afford to lose without affecting your household budget or financial obligations.
If you are concerned about your gambling habits, talk to a trusted family member, close friend, or colleague. Sometimes an outside perspective is the most powerful tool available. You can also speak confidentially with our support team at any time via Live Chat or email.
With your safety tools in place, enjoy Bangladesh's best cricket betting and casino experience. 500+ games, instant bKash and Nagad deposits. 18+ only.